Terms & Conditions

1. Introduction

Welcome to jlive, Bangladesh's trusted online gaming and cricket betting platform. These Terms & Conditions ("Terms") apply to all users who access or use any service offered by jlive, including sports betting, live casino games, slots, crash games, and any other products available on our platform. The Terms form a binding legal agreement between you ("the Player") and jlive ("the Company").

By registering an account, making a deposit, or placing any wager on jlive, you confirm that you are at least 21 years of age, that you are legally permitted to participate in online gambling in your jurisdiction, and that you agree to comply fully with these Terms. If you do not agree with any provision herein, you must immediately cease using the platform.

2. Eligibility

To register and maintain an account with jlive, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. jlive strictly enforces the 21+ age policy in compliance with responsible gaming standards.
• You must be a natural person with legal capacity to enter into a binding contract under applicable law.
• You must not be accessing jlive from a jurisdiction where online gambling is explicitly prohibited by local law.
• You must not be a current employee, director, officer, agent, or contractor of jlive, or a close family member of any such person.

jlive reserves the right to verify your eligibility at any time and to request documentation to confirm your identity, age, and location. Failure to provide such documentation within a reasonable timeframe may result in account suspension or closure and forfeiture of any pending withdrawals.

3. Account Registration & Security

Each player may hold only one active account on jlive. Duplicate accounts are strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held therein. When registering, you agree to provide accurate, current, and complete information.

• Your username and password are personal credentials. You are solely responsible for maintaining their confidentiality and for all activity that occurs under your account.
• You must notify jlive immediately at [email protected] if you suspect any unauthorized use of your account or a security breach.
• jlive employs SSL encryption and industry-standard security measures to protect your account data. However, you acknowledge that no online system can guarantee absolute security.
• We may require KYC verification documents (such as a national identity card, passport, or utility bill) before processing withdrawals or at any time we deem necessary.

jlive reserves the right to close or suspend any account that it reasonably believes to be involved in fraudulent activity, money laundering, collusion, or any other behaviour that is harmful to the integrity of the platform or to other players.

4. Deposits & Withdrawals

jlive supports fast and secure transactions through leading Bangladeshi payment methods. All deposits must be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited and may result in forfeiture of funds and account suspension.

Accepted payment methods include:

• bKash — Bangladesh's most widely used mobile financial service, accepted for instant deposits and withdrawals.
• Nagad — Government-backed mobile banking accepted on the jlive platform for seamless fund transfers.
• Rocket (Dutch-Bangla Bank) — Accepted for deposits and withdrawals. Processing times are typically within 24 hours.

Minimum deposit and withdrawal amounts, along with any applicable transaction fees, are displayed within the cashier section of your account. jlive reserves the right to modify these limits with reasonable prior notice. Withdrawals are processed to the same payment method used for the corresponding deposit wherever technically possible.

5. Bonuses & Promotions

jlive offers a range of promotional incentives including welcome bonuses, reload bonuses, free spins, and event-specific promotions tied to tournaments such as the BPL, IPL, T20 World Cup, and other major cricket events. All bonuses are subject to the following general conditions:

• Each bonus offer is governed by its own specific terms, including the applicable wagering requirement (rollover) before any associated winnings may be withdrawn.
• Bonuses are non-transferable and may not be exchanged for cash unless the stated wagering requirement has been fully met.
• jlive reserves the right to cancel or modify any bonus at any time if it suspects misuse, including multi-accounting, arbitrage betting, or exploitation of technical errors.
• Free spins credited as part of a promotion are valid only on the designated game titles and expire within the time period specified in the individual promotion terms.

Players who have self-excluded or who are on a temporary cooling-off period are not eligible to receive or redeem any promotional bonus. It is the player's responsibility to ensure they do not accept promotions during a self-exclusion period.

6. Betting Rules & Game Conduct

All bets placed on jlive are subject to the specific rules of the relevant sport, game, or event. Players are encouraged to review the detailed betting rules available within each game or sport lobby before placing wagers. The following general principles apply across all products:

• Once a bet is confirmed, it cannot be amended or cancelled by the player. jlive may void bets in the event of a technical error, data feed failure, or force majeure event.
• jlive uses certified Random Number Generator (RNG) technology for all casino and slot games to ensure fair and unpredictable outcomes. RTP values for each game are available in the respective game information screens.
• The use of automated betting software, bots, scripts, or any artificial intelligence tool designed to gain an unfair advantage is strictly forbidden and will result in immediate account closure and forfeiture of all funds.
• In live cricket betting, jlive reserves the right to suspend markets at any time during a match if odds integrity cannot be guaranteed due to delayed data feeds, technical issues, or irregular betting patterns.

7. Responsible Gaming

jlive is committed to promoting safe, enjoyable, and responsible gaming for all players. We firmly enforce our 21+ age restriction and provide a suite of tools to help players manage their gambling activity:

• Deposit limits — players may set daily, weekly, or monthly deposit caps to control their spending.
• Time-out / cooling-off — players may request a short break from the platform ranging from 24 hours to 30 days.
• Self-exclusion — players who feel that gambling is negatively impacting their life may request permanent or long-term self-exclusion by contacting [email protected].

If you believe your gambling behaviour is becoming problematic, we encourage you to seek help immediately. Please visit our Responsible Gaming page for further guidance and external support resources available to players in Bangladesh.

8. Intellectual Property

All content on the jlive platform — including but not limited to software, graphics, logos, game assets, text, audio, video, and user interface design — is the exclusive property of jlive or its licensed content providers. All rights are reserved. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial entertainment purposes.

You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any content on jlive without our prior written permission. Unauthorised use of jlive's intellectual property constitutes a material breach of these Terms and may expose you to legal liability.

9. Limitation of Liability

To the fullest extent permitted by applicable law, jlive, its officers, directors, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the platform or any of its services. This includes but is not limited to loss of profits, loss of data, loss of goodwill, or interruption of business.

jlive makes no warranty, express or implied, that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Access to the platform is provided on an 'as is' and 'as available' basis. We will use commercially reasonable efforts to maintain platform availability, but we do not guarantee continuous, uninterrupted access.

10. Amendments to These Terms

jlive reserves the right to amend, update, or replace these Terms & Conditions at any time. When we make material changes, we will notify registered players via email or through a prominent notice on the platform at least 7 days before the changes take effect. Your continued use of jlive after any amendment constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be accessible on this page. If you disagree with any revised Terms, your sole remedy is to close your account and cease using the platform.

11. Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with generally accepted principles of international online gaming law. Any dispute, controversy, or claim arising out of or relating to these Terms, or any breach thereof, shall first be referred to jlive's customer support team at [email protected] for informal resolution. If a dispute cannot be resolved informally within 30 days, both parties agree to pursue resolution through binding arbitration. jlive operates as a safe and reliable platform committed to fair play certified standards, and we endeavour to resolve all player disputes promptly and fairly.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our customer support team is available 24/7 in both English and Bangla to assist you.

Email: [email protected]