Privacy Policy

Last updated: January 2026

At jlive, we are committed to protecting the privacy and personal information of every user who visits or registers on our platform. This Privacy Policy explains in clear, plain English exactly what personal data we collect, the specific purposes for which we use it, the circumstances under which we may share it, and the rights you hold as a registered player or site visitor based in Bangladesh or elsewhere.

By accessing jlive and using our services — including cricket betting, live casino, slot games, and payment transactions — you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this document, we ask that you discontinue use of the platform and contact our support team with any questions.

1. Information We Collect

jlive collects personal information from you in a number of ways throughout your interaction with our platform. We only collect data that is genuinely necessary to provide you with a safe, fair, and legally compliant gaming experience.

The categories of information we may collect include:

• Account Registration Data: Full name, date of birth, email address, phone number, and login credentials you provide when creating your jlive account.
• Identity Verification (KYC): Government-issued identification documents such as National ID (NID), passport, or driving licence where required for account verification.
• Payment Information: Transaction records related to deposits and withdrawals, including bKash, Nagad, Rocket, Upay, or banking details. We do not store full bKash or banking PINs.
• Usage and Behavioural Data: Pages you visit, games you play (cricket betting, slots, live casino), session duration, click patterns, and in-app preferences.
• Technical Data: IP address, device type, browser version, operating system, and approximate geographic location (Bangladesh region detection).

2. How We Use Your Information

Every piece of data collected by jlive is used for a defined, legitimate purpose. We do not engage in speculative data collection, and we do not monetise user data by selling it to advertisers or data brokers under any circumstances.

Primary Purposes

The main reasons we process your personal data include:

• To create and manage your player account, authenticate your identity, and maintain account security.
• To process your financial transactions — deposits via bKash, Nagad and Rocket, and withdrawals to your registered payment method — accurately and without delay.
• To comply with responsible gaming obligations, including age verification (21+ only), self-exclusion enforcement, and betting limit monitoring.

Secondary Purposes

With your consent, we may use your contact details to send you personalised bonus offers, promotional updates about new jlive games, and important service notifications. You can opt out of marketing communications at any time by contacting our support team at [email protected]. Opting out of marketing does not affect your core account services.

3. Cookies and Tracking Technologies

jlive uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. Cookies are small text files stored on your device when you visit our site. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

• Essential Cookies: Required for the platform to function correctly — login sessions, security tokens, and game state preservation.
• Analytical Cookies: Help us understand user behaviour on jlive — which games are most popular, where users navigate, and how to improve the experience.
• Preference Cookies: Remember your language settings, preferred game categories, and display preferences across sessions.
• Marketing Cookies: Used only with your explicit consent to deliver relevant promotional content. These can be disabled at any time.

4. Sharing Your Information

jlive does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share strictly limited data with trusted partners and service providers who assist us in operating the platform, provided they are contractually bound to the same data protection standards we uphold.

Payment Processors

To facilitate secure deposits and withdrawals, we share necessary transactional data with payment service providers including bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy frameworks and are responsible for the security of their respective payment infrastructure.

Legal Obligations

We may disclose your personal information where required to do so by law, court order, or when we reasonably believe that disclosure is necessary to protect the rights, property, or safety of jlive, our users, or the public. In all such cases, we disclose only the minimum information required to satisfy the legal obligation.

5. Data Retention

jlive retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for which it was gathered.

In general terms, we retain:

• Active account data for the duration of your account's existence on the jlive platform.
• Transaction records and KYC documents for a minimum of five (5) years after the last transaction date, in line with standard financial record-keeping practices.
• Marketing preferences and communication logs for up to two (2) years, or until you withdraw consent, whichever is sooner.

6. Your Privacy Rights

As a jlive user, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and transparently. You may exercise any of the following rights by contacting us at [email protected]:

The right of access (to receive a copy of your personal data), the right to rectification (to correct inaccurate records), the right to erasure (to request deletion of your data where no overriding legal obligation prevents it), the right to restriction of processing (to pause how we use your data while a dispute is resolved), and the right to object to processing for direct marketing purposes. We will respond to all verified requests within 30 days. In some cases, legal obligations may prevent us from fully complying with a deletion request — in such instances we will inform you clearly.

7. Children and Age Restrictions

jlive is an online gaming platform strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification is performed as part of the account registration and KYC process to enforce this restriction.

If we become aware that a user under 21 has provided personal information to us, we will take immediate steps to delete that information and close the associated account. If you believe a minor may have registered on our platform, please contact us immediately at [email protected] so we can investigate and act promptly.

8. Data Security Measures

We take the security of your personal data very seriously. jlive employs a range of technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal and financial data at rest using AES-256 or equivalent standards.
• Strict access controls ensuring that only authorised jlive personnel can access user data, on a need-to-know basis.
• Regular security audits and vulnerability assessments to identify and remediate potential weaknesses in our infrastructure.

9. Third-Party Links and Services

The jlive platform may reference or integrate game content from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers operate their own platforms under separate terms and privacy policies. jlive is not responsible for the privacy practices of these providers.

We encourage you to review the privacy policies of any third-party services you interact with through the jlive platform. Any information you provide directly to a third-party game provider or payment processor is subject to their own privacy framework, not this policy.

10. Changes to This Privacy Policy

jlive reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or through a prominent notice on the platform at least 14 days before the changes take effect.

Continued use of the jlive platform after a policy update takes effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your information.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jlive handles your personal data, our support team is available 24/7 and ready to assist you in both English and Bangla. Please reach out using the contact details below: